Complaints

We like to think that we take great care to avoid dissatisfaction, however, if we have failed to live up to your expectations please feel free to bring the matter up with us at the earliest opportunity. Your concerns will be taken extremely seriously and dealt with at the highest level.

How to make a complaint

Please contact us by phone, email or letter outlining the nature of your complaint. you can expect a response within 2 working days and your complaint will be dealt with by Dr Jeremy Bliss. He will work to try to resolve the matter at that time.

What if it cannot be resolved

You have the right to complain to two different bodies depending if your treatment was NHS or Private.

If you had NHS treatment then you should contact:

Primary Care Contracts & Performance

NHS NorthCentral London

75 Hampstead Road

London

NW1 2PL

www.ncl.nhs.uk

If you had Private treatment then you should contact:

Dental Complaints Service

Telephone: 08456 120 540 at local rate (Monday - Friday 9am - 5pm)

Email:info@dentalcomplaints.org.uk

Write to:
Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA

Finally you can also contact the General Dental Council:

37 Wimpole Street
London
W1G 8DQ

www.gdc-uk.org

Phone numbers

UK local rate 0845 222 4141

From London020 7887 3800

From abroad+44 20 7887 3800

Bliss Dental Practice Ltd 2018